Shipping Policy (U.S. Customers)

At TOSMO, we’re committed to making your shopping experience seamless from start to finish. Here's everything you need to know about shipping in the United States:

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive an email with tracking details.

Shipping Methods & Delivery Time

We offer reliable shipping across the U.S.:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

Please note: Delivery times are estimates and may vary due to weather, carrier delays, or peak seasons.

Shipping Fees

• Free Standard Shipping on all U.S. orders over $50

Shipping Area

We currently ship to the contiguous United States, Alaska, and Hawaii. At this time, we do not ship to U.S. territories or APO/FPO addresses.

Order Tracking

After your order ships, a tracking number will be sent to your email. You can use this number to track your shipment directly through the carrier’s website.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date or expected delivery window at tosmohome@outlook.comm. Be sure to include:

• Your order number

• A brief description of the issue

• Photos of the damaged item and packaging (if applicable)

We’ll investigate the issue with the carrier and offer a replacement or refund depending on the circumstances.